1. Introduction
Welcome to Eterolia (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website eterolia.com and any purchases you make from us. By accessing our site and placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.
2. Definitions
- “Customer,” “you,” “your” refers to the user of the website or purchaser of products.
- “Products” are related items offered for sale on our website.
- “Website” means eterolia.com
3. Orders & Purchases
3.1 Order Acceptance
- All orders are subject to availability and our acceptance.
- We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or violation of these Terms.
- You will receive an order confirmation by email once your payment is processed. This confirmation is not a guarantee of delivery.
3.2 Pricing & Payment
- All prices are in EUR and include applicable taxes unless stated otherwise.
- Prices are subject to change without notice. The price charged is the price valid at the time of order placement.
- We accept payment methods, e.g., credit/debit cards, PayPal
- Payment must be completed in full before order processing begins.
3.3 Shipping & Delivery
- Delivery times are estimates only. We are not liable for delays caused by shipping carriers or unforeseen circumstances.
- Risk of loss or damage passes to you upon delivery to the shipping address provided.
- You are responsible for providing accurate shipping information. We are not responsible for orders lost due to incorrect addresses.
4. Product Information & Use
4.1 Cosmetics & Safety
- Our products are intended for external use only.
- We recommend performing a patch test before using any new product, especially if you have sensitive skin or known allergies.
- Product descriptions, images, and ingredients are provided for informational purposes. Slight variations in color or texture may occur.
- Follow all usage instructions and warnings on product packaging or website.
4.2 Age Restriction
You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from our website.
5. Returns, Refunds & Exchanges
Our Refund & Returns Policy is incorporated into these Terms. Please review it before making a purchase.
6. Intellectual Property
All content on this website (logos, text, images, graphics, etc.) is the property of Eterolia or licensed to us and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.
7. Website Use & Prohibited Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or interfere with website security.
- Use automated scripts or bots to scrape content or place orders.
- Submit false or misleading information.
We reserve the right to terminate or suspend your access to the website for violating these rules.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.
- Our total liability for any claim related to your purchase shall not exceed the purchase price of the product(s) in question.
- We do not guarantee that the website will be error-free, secure, or continuously available.
9. Disclaimer of Warranties
Products are sold “as is” and “as available.” We make no warranties, express or implied, beyond those described on the product packaging or required by law.
10. Indemnification
You agree to indemnify and hold harmless Eterolia, its owners, employees, and affiliates from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.
11. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
12. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance.
13. Contact Information
For questions about these Terms, please contact us at:
Email: eterolia@eterolia.com
Phone: +385 92 380 8538